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Automotive Industry News Provides Service Staff With Informative Articles

Posted on June 28, 2019 in Uncategorized

Automotive industry news publications are directed at individuals within the industry. These publications are an informative and authoritative circular that provides a variety of information about the auto industry to its readers. The largest demographic of readers of these publications tend to be individuals who work in the auto industry.

Automotive service specialists tend to read this publication so they may be able to be kept up to date on industry related information. It is popular for car dealers to read this industry publication and require their service managers and other staff members to read it as well. They may also post articles that pertain to their manufacturer in the employee conference area so all staff sees the pertinent information.

These publications tend to hire writers who have a background in the auto industry and who are also proficient writers. There are some authors of these publications who have backgrounds as service department managers. Their involvement in the industry provides them with an ability to relate to their readers and provide information in a manner that provides the material the service staff is looking for.

While the tradition has been for printed versions of these trade publications, many have turned to the Internet in order to circulate the information they are providing for the industry specialists. The publication that is on the web may be the same that is published in printed form or it may contain unique information that is not available otherwise. This version of the publication may require an Internet membership on a monthly, quarterly or yearly basis.

In many cases these publications will feature articles on current trends. The information may be about different manufacturers or their lines of cars. Automotive industry news documents also aim to provide the employees of service departments with material that is directed at the vehicles they may work on.

Automotive news circulars can be connected to a specific automaker and may be created to provide their employees with new information about specific models. In many cases the publications that are published by specific carmakers may be directed at providing customers with information and these documents might be provided in waiting areas of service departments.

Many times the feature articles will be about suggestions for improved customer relations and may also provide insightful information about attracting new customers. This type of article may be beneficial to the employees that are in charge of marketing. Car shows and expositions are often listed, along with reviews of these events and highlights of new models.

Opportunities for Women in Automotive Industry – Interview With Tony Molla

Posted on June 27, 2019 in Uncategorized

Tony Molla is the Vice President of Communications for the National Institute for Automotive Service Excellence (ASE) in Leesburg, VA. With over 35 years experience in the automotive service industry, Tony has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals. Prior to joining ASE in January, 2000, Tony spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

ASK PATTY: Can you tell us a little bit about your job and your position at The National Institute for Automotive Service Excellence (ASE)?

Tony: I am responsible for all Corporate, external and internal communications at ASE. This includes things like press releases, industry presentations, trade shows and our website content. I also manage our Consumer Outreach efforts, which include free articles sent out to consumer publications like newspapers and magazines across the country. I also manage our outreach programs which involve our sponsorships in several areas. The largest is our participation in the NASCAR Craftsman Truck Series, where we sponsor Ted Musgrave’s No. 9 Team ASE/Germain Racing Toyota Tundra. We also have smaller sponsorships with the Aeroshell Aerobatic Team, with a presence at air shows across the country, and a sponsorship of three Professional Bull Riders in the PBR Series. We also have a grassroots racing program called Team ASE which involves our ASE certified professionals who race their own vehicles. I am also the publisher of the ASE Tech News, our Corporate publication which goes to over 500,000 subscribers consisting mostly of ASE certified professionals and our industry supporters.

ASK PATTY: What does it mean to be ASE certified?

Tony: ASE Certification works like any other professional certification. Auto and truck professionals must take and pass an industry-developed competency test in one or more areas of expertise to become certified. There are eight tests in the auto series, for example. If an individual passes all tests in a series, they achieve Master Technician status. Being ASE certified means you have demonstrated the knowledge necessary to be proficient at a given task, plus have at least two years of hands-on repair experience. ASE also certifies parts professionals, service consultants, machinists, alternate fuels technicians, transit bus technicians, truck and collision technicians. It’s important to note that ASE certification is a voluntary program, so the individuals who have achieved it have also demonstrated a pride and professionalism that goes above and beyond the norm. These are the individuals you want working on your car.

ASK PATTY: Why are you promoting automotive careers to women? Are more women needed in the automotive field?

Tony: ASE has continuously promoted the value of an automotive career to both men and women, but the demand for women in particular has risen in recent years. This rise in demand has several reasons, not the least of which is the growing shortfall in qualified technical individuals available, but women have been proven to be particularly effective in the role of service consultant. As more and more women assume the role of primary caretaker of the family automobile, it’s becoming more important to improve the communications process at the service desk–and it’s been shown that female service consultants are very effective in that role. It’s also important to note that traditionally, women have made up about one percent of the technician workforce as well. In fact, there are a few shops out there that are exclusively staffed by women.

ASK PATTY: Can you tell us about your speaking program at schools? How are you educating and inspiring young women to consider a career in automotive?
Tony: I participate as a speaker in several Career Day events around the country each year. It’s really more a question of being invited back rather than a formal program by ASE. That said, I consider my time in front of young people some of the most important work I do. I speak with kids from the elementary to the high school level and always make it a point to spotlight the opportunities for women within the industry. Some of the best automotive diagnosticians I’ve met have been women, and the opportunities for a woman with a good technical background in the automotive industry is outstanding. These presentations I mention also use some brochures ASE has developed which outline some of the opporutnities within the industry for both male and female candidates.

ASK PATTY: Are women aware of the opportunities available to them in the automotive industry?
Tony: Actually, I’m continuously surprised at just how few women and men are aware of the wealth of opportunities available. We in the industry work hard to keep both Guidance Counselors and parents informed of what a great career choice it can be, but it’s clear we have some work yet to do to get the message out more widely.

ASK PATTY: What other types of jobs are available in automotive that aren’t service or mechanic’s jobs?
Tony: The possibilities are almost limitless. What I find interesting is how a technical background can open doors down the road in ways most never even imagine. I myself started out as an auto technician and worked part time while I went to college. Once I graduated, I found the earning potential much better in the service bay. In fact, it was largely my technical background, along with a degree in Journalism, that led to my current position. Along the way, I’ve held positions writing service manuals and as Editorial Director of two national trade magazines for auto and collision shops. But I’m just one example. There are opportunities in the automotive industry in sales, marketing, engineering, design, manufacturing, human resources, advertising, the list goes on and on. If you think about it, the automotive industry is a lot more than just selling and fixing cars.

ASK PATTY: What are some resources to women who are interested in starting a career in the automotive industry?

Tony: Perhaps the best resource is your local Technical Training program at either high school or junior college level. Getting involved in the automotive program can provide a deeper insight into the possibilities. There are also several initiatives within the automotive industry to recruit young people into the business. You can find out more by contacting the University of the Aftermarket, the Automotive Aftermarket Industry Association, or some of the dedicated technical colleges like Universal Technical Institute or Wyo Tech, just to name a few. You can also contact us here at ASE with any questions. We’ll be happy to help in any way we can.

Thank you for the great interview Tony!

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Finding Finance and Insurance Careers in the Automotive Industry

Posted on June 25, 2019 in Uncategorized

Interested in finance and insurance (F&I)? Love cars? Looking for a way to merge the two into a long-lasting and fulfilling career in the automotive industry? It’s time to consider a career in auto sales and F&I management. Now is a great time to invest in F&I training, which can provide everything you need to succeed in this career. That means you will acquire excellent leadership and communication skills and have the expertise required to handle the financial and legal aspects of a sales transaction.

Automotive Business Manager programs are designed to teach the skills required to oversee the financial and legal aspects of the automotive industry. Students in these automotive training programs are trained in finance and lease options, sale of after-market products and the use of specialized software.

Becoming an F&I manager means you will be in the center of the action. It also means you will have a direct impact on profitability and be rewarded accordingly. Need another reason to invest in F&I manager? Job Futures 2000 predicts that more than one-third of all jobs created in Canada will require a skilled trade designation or a college diploma.

What about the extensive restructuring of the automotive industry? There has been a lot of change, but the automotive industry remains one of the world’s largest and most important business sectors. Moreover, a surge in demand is expected as consumers make purchases that would normally have been made in the last two years and additional demand is created by increases in population, new consumer offerings and improved manufacturing technology. Employment prospects for automotive sales and F&I management are good for the following reasons:

  • A growing shortage of well trained individuals to fill sales occupations
  • Service Canada predicts there will be strong demand for qualified candidates in Sales and Service, Business, Finance and Administration “because this sector will account for more than 45% of all retirements over the next five years.”
  • Significant worldwide growth within the automotive industry

You know what happens when demand for a specific job goes up. Salaries also go up. That’s exactly what is happening for F&I Professionals. Key elements of F&I training programs can include the following areas of study:

  • Business Manager’s Role in the Dealership
  • Financial Institutions and Their Requirements
  • Getting the Contracts Purchased
  • Credit Reporting Overview
  • Understanding Credit Scores and Risks
  • Reading Credit Reports
  • Prequalification Using Credit Reports
  • Cash Conversions
  • Bank Conversions
  • Use a Customer-Friendly, Aggressive F&I Process
  • Qualify Your Customer, Use The Right Words
  • Product Knowledge
  • Effective Selling Techniques
  • Menu Selling Leasing Skills and Techniques

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